ICT Support Administrator - CARDIFF BASED

With the acquisition of Amersham Radiolabelling Services from GE Healthcare, Quotient Bioresearch has significantly expanded its capabilities and now operates from 2 sites in the UK – Northamptonshire and Cardiff.

As part of the transition of the Amersham business, Quotient is constructing a world class radiosynthesis facility in Cardiff which is due to open in early 2010.

The group offers a custom synthesis service to clients in the pharmaceutical, agrochemical and industrial sectors and over the years has acquired great experience in the development of synthetic routes, the isolation and analysis of chiral compounds and the preparation of radiolabelled macromolecules and peptides/proteins.

We are actively recruiting for an ICT Support Administrator.

The ICT Support Administrator is primarily responsible for providing a range of services to the Quotient Cardiff site and supporting all desktop applications & hardware, network infrastructure, PBX systems and Windows Servers. The role includes the following accountabilities:

• Resolution of routine desktop support calls in a timely effective fashion
• Establish and maintain support call logs, ensure quality procedures are adhered to and maintain Local ICT Documentation systems
• Work on a variety projects as directed by the ICT Manager and local management teams
• Actively contribute to the continuous improvement of QBR processes (within and outside the ICT Department)
• Day to day administration and maintenance of the company’s network and Servers.
• Install and configure new systems
• Work as part of a multi-site team supporting over 150 users
• Be aware of external ICT developments and trends that may impact or benefit QBR

Essential Criteria

The successful candidate will be expected to show initiative, have excellent inter personal skills, be well organised and able to work both on their own and as an effective member of the team. Demonstrable experience with Windows Server 2000/2003/2008, Vista, XP, 2000 and NT4 operating systems, Active Directory, Exchange, TCP/IP and Office Applications is essential. An appropriate MCSA/MCITP qualification is essential, and training will be provided to keep skills current. A full clean UK driving license will be required to support the two Edinburgh sites.

Desirable Criteria

Experience with the following technologies is desirable:
• Administration of Oracle and/or MSSQL Databases
• Experience with backup software technologies
• Intranet technologies such as Windows Sharepoint Services 3.0